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Premium language
We talk to buyers who buy premium addresses. That requires a different kind of communication than a standard defect portal.
FeinHeim · Munich Services · Detail Premium Property Care
Area 06 · After-Sales & Aftercare
A handover that lasts.
Defect management · Buyer support · White-label
With key handover begins the phase that decides reputation and follow-up business.
We take it over for developers, brokers and interior firms — structured, documented, with the standard of discretion premium buyers expect.
Detail · 06
What we concretely take on
- — Support of key handover on site
- — Logging of defects in structured form (with photos and classification)
- — Coordination of rectification with executing trades
- — Buyer communication — proactive, friendly, clear
- — Personal contact for the buyer family
- — Escalation management on disputed points
- — Reporting to the developer (regular or ad-hoc)
- — White-label — appearing under your brand on request
Competences
Our competences
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Clean documentation
Structured logging with clear escalation levels — also relevant for the warranty phase.
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White-label appearance
You keep the relationship, we deliver the service quality. Buyers see your brand, you see the reduction in workload.
From practice
"Bavarian developer: 12 buyers supported, 47 defects cleanly closed, 0 escalations."
A premium project in Schwabing with 12 flats. From handover we took over buyer support — six months, 47 individual defects, all documented, all closed, not a single conflict with the developer. The follow-up project is commissioned.
Let us talk about your next project.
Strategy conversation