01
Reduced operational load
Defect calls, appointment coordination, walk-throughs — tasks that tie up sales capacity without generating new business.
FeinHeim · Munich Audience · Developers Premium Property Care
For Developers
After-sales that wins buyers.
White-label · Defect management · Buyer support
Handover is not the end — it is the start of a long-term relationship with the buyer. When defects appear after move-in, the response decides about reputation and follow-up business.
FeinHeim takes over this phase for developers — structured, documented, with the precision that premium buyers expect.
The need
What developers need
02
Satisfied buyers = referrals
Those who do after-sales well get repeat buyers and referrals. Those who do it badly get reviews — that others read.
03
Clean documentation
Structured logging of defects, clear escalation paths, clean closure. Also important for later warranty.
Our offer
What we concretely take on for developers
Three ways we secure your reputation:
01 / 03
Buyer support from key handover
We are the buyers' first contact from day one. Structured defect logging, clear communication, coordinated resolution.
02 / 03
White-label on request
On request we appear under your brand — buyers see your service, you keep the relationship. Discreet, professional, in line with your brand.
03 / 03
Reduction of complaints
Clear processes, documented resolution, transparent communication — complaints lose their escalation character.
How we work
"Defect management clearly structured. Buyers satisfied, reputation protected."
From key handover we take over buyer support. We coordinate with the executing trades and document in a system both developer and buyer can see. We catch escalations early, before they become legal matters. The visible result: fewer complaints, more repeat buyers.
Let us talk about your next project.
Strategy conversation