References
Voices · Partner · Network
From our practice
Discretion is part of the service, so no names and no addresses. What we can show is the nature of the work.
Town house · Munich
A family residence with integrated building technology: smart home (KNX), security systems, climate control. FeinHeim coordinates maintenance cycles, steers specialist contractors, documents every intervention and remains the single point of contact, including during the owners’ absences.
Technical care · Maintenance planning · Contractor management
Villa · Grünwald
Water damage to natural-stone floors and parquet, the kind of surface that needs a specialist, not a quick repair. FeinHeim selected the right workshops, coordinated the trades by priority and saw the work through to final acceptance. The owner decided at two points; everything else ran without him.
Restoration · Quality assurance · Trade coordination
Apartment · central Munich
Started as a single premium cleaning booked through the RAS Concierge App, now a standing monthly mandate: premium cleaning, seasonal tasks and concierge requests on call, with access handled discreetly.
Premium cleaning · Concierge · Absence care
Details changed where necessary to protect our clients. The scope of work is real.
Our stance
01 · 05 positions
After a renovation, small issues remain that no tradesperson wants to touch. We work through every item and document it. What we close, holds.
After a renovation, small issues remain that no tradesperson wants to return for: a tile cut, a grout line at the mirror, a sealing strip at the shower. We work through every item individually and document each one. When we say a position is closed, it stays closed.
One call is enough. You travel, we handle the leak on the balcony, the appointment with the painter, the photo documentation. You come back, everything is resolved.
One call is enough. You leave for three weeks, we take over: we coordinate the painter, fix the leak on the balcony balustrade, document with photos. You come back, find clean documentation in your inbox, and the issue is closed. That is how it works.
The handover phase is the most sensitive moment for a developer. We take over the after-sales care. Every defect gets a date, a photo and a resolution. Buyer enquiries drop measurably.
The handover phase is the most sensitive moment in a residential development. We take over the after-sales care. Defect reports run in a structured way: every item gets a date, a photo and a clear resolution. Buyer enquiries drop measurably. The developer saves time and protects the reputation of the project.
Premium owners do not want a property manager who visits twice a year. With us it is one contact per address, who knows the parquet type and the lighting controls.
Premium owners do not want a property manager who visits twice a year. With us it is one contact per address. We know the parquet type, the lighting controls, the materials in your kitchen and the quirks of your smart-home setup. No call centre, no rotating technicians.
In Hamburg we saw what a careful maintenance standard delivers over years. We bring the same attitude to Munich.
Within the Haacke Objektsteuerung network in Hamburg, Philipp von Saurma-Jeltsch saw how a careful maintenance standard preserves a property over the long term. The same attitude, the same precision with materials, is what FeinHeim brings to Munich today.
Operating Partner · Munich
01 · Munich Coverage
One of Germany's major concierge providers, headquartered in Berlin, caring for premium residential and office properties nationwide.
As operating partner of RAS Services Group, FeinHeim has looked after the Munich residential properties of the concierge provider since 2025. Requests, work orders and documentation run digitally end-to-end through the RAS Concierge App . Residents book services directly, we deliver on site.
ras-services.deMunich Residential Properties
As of · May 2026
Munich · Neuhausen
Munich · Bogenhausen
Munich · Pasing
Munich · Altstadt
Munich · Isarvorstadt
Munich · Maxvorstadt
We are the operational link between RAS and the residents: on site, easy to reach, with the care every address deserves.
In partnership with
02 · Hamburg roots
Responsible for the care of some of Hamburg's most prominent addresses.
Within the Haacke Objektsteuerung network, Philipp von Saurma-Jeltsch accompanied the technical, organisational and aesthetic care of Hamburg's signature projects, from the Elbphilharmonie to Strandkai. FeinHeim now brings that experience into every Munich address.
Hamburg · Speicherstadt
01
Hamburg · HafenCity
02
Hamburg · HafenCity
03
Hamburg · HafenCity
04With FeinHeim, this Hamburg expertise comes to Munich. The standard stays the same.
Let's write the next chapter, together.
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