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FeinHeim
FeinHeim · München Chapter 03 · Developers

For developers

After-sales that closes the gap.

Munich · May 2026

The brief

You sold the property.
The relationship has just begun.

Your buyers expect that the relationship continues after the keys change hands. The defect period is twelve months. The relationship lasts decades. We act as your Operating Partner who keeps that promise, under your brand or ours.

Three anchors

What this turns into.

01

One contact, no chain

Your buyer calls a single number for any concern: defects, technical questions, after-handover renovations, life-stage adjustments. We coordinate internally; the buyer never sees a hand-off.

02

Manufacture, not janitorial

Project leadership from twelve years in premium interior fit-out, including superyacht interiors since October 2013. Tolerances, material knowledge, documentation discipline. Manufacture-grade work, applied to your premium addresses.

03

White-label, on request

We can act under our own brand or under yours, with no visible handover. Branded e-mail, branded letterheads, branded service documents. An invisible operating layer that lets you say "we kept this promise" with substance behind it.

Our position

Where we stand
on after-sales.

"
01 / 02
Defect lists with 80 items are standard in new builds. The question is who works through them, item by item, with deadlines and documentation that holds up. We do.
After-Sales
"
02 / 02
Buyers expect the same standard after key handover as during the purchase process. Anyone who fails to deliver that loses repeat business. We deliver it.
Buyer relationship

Operating Partner

How we deliver.

FeinHeim acts as your Operating Partner for the phase after handover. We take over buyer care as an extension of your brand, under our name or yours. Terms scale with project size and warranty period and are agreed in person, not in a price list.

What we do

Care for every buyer, from day one.

  • A personal contact for every buyer family from key handover
  • Structured defect handling with photo documentation and deadlines
  • Coordination of remediation with the trades and original suppliers
  • Proactive communication and escalation management
  • Optional white-label presence under your developer brand

How it works

Anchored to your warranty period.

  • Contractually aligned with the statutory defect period
  • Quarterly cancellation to the quarter end, four weeks notice
  • Six-week pilot on one or two units before any longer agreement
  • Either side free to walk away after the pilot
  • Monthly status reports, quarterly review with your project team

How it scales

Same service, seven or seventy units.

  • A baseline component for the operating infrastructure
  • A per-unit component that scales with project size
  • White-label premium where the situation calls for it
  • Single point of contact across multiple addresses or phases
  • Specific terms discussed in a thirty-minute conversation, not on a price page

White-label option

Your name on the door.
Our discipline behind it.

When the situation calls for it, we work invisibly under your brand. Your e-mail, your letterhead, your service documents. Your buyers experience continuous developer care — the operating layer is ours.

  • Branded e-mail addresses (e.g. [email protected]) routed to FeinHeim
  • Co-branded service documents — your visual identity, our process
  • Quarterly white-label status reports for your buyer
  • On request: dedicated contact person who answers under your brand name
  • Strict separation: we never approach your buyers as FeinHeim without your consent

How a typical mandate begins

Three minutes from first call to first plan.

01

A single conversation

Thirty minutes. We listen, you describe the project, the buyer profile, the gap your team currently lives with. No deck. No checklist. A real conversation.

02

A scoped proposal

Within five working days, a one-page proposal: which units, which tier, white-label or our brand, monthly fee, escalation rates. Plain language, no formula text.

03

A six-week pilot

Before signing a longer contract, we run a six-week pilot on one or two units. You see the work; we see the fit. Either side can walk away.

Direct contact

Your Operating Partner
starts with a conversation.

A direct call is fastest. Thirty minutes about your specific project. No drip campaign, no automated reminders. One conversation, one proposal, one decision.