FAQ
Clear answers to common questions.
What owners, developers and architects ask
What you ask — and how we answer.
A question that isn't answered here? Write to us or book a 30-minute conversation. In person is usually quicker.
01 · About FeinHeim
+ How is FeinHeim different from a caretaker service?
Classic caretaker services are reactive and built for standard tasks. FeinHeim is proactive, looks after premium materials (marble, veneer, smart-home, integrated MEP) and acts as a single contact for everything — not just repairs, but concierge, modernisation and lifestyle.
+ Who is behind FeinHeim?
FeinHeim was founded in 2024 by Philipp Graf von Saurma-Jeltsch. Over a decade of international experience in superyacht interior fit-out — after studies in wood technology and industrial engineering. He brings that yacht-grade diligence into Munich premium addresses today.
+ What languages do you speak?
German and English — both in correspondence and on site. International owners, expats and family offices are explicitly welcome.
02 · Services & process
+ What services does FeinHeim offer?
Our 360-degree service covers six areas: Property Management & Preservation, Aesthetic Care, Technical Care & MEP, Concierge & Lifestyle, Renovation & Modernisation, and After-Sales & Aftercare for developers.
+ Is there a minimum order?
No. We start with a non-binding 30-minute introductory meeting. Only afterwards do you decide on scope and frequency.
+ How quickly are you on site?
In Munich-Schwabing usually within 60 minutes. City-wide within the same day. For ongoing engagements our owners have a direct number with a response time under 4 hours.
+ Do you handle emergencies?
Yes. As part of an ongoing engagement, 24/7 emergency contacts can be agreed — from a water leak to a heating failure in winter.
03 · Geography & clients
+ Which districts do you cover in Munich?
All of them. Focus areas are Bogenhausen, Schwabing, Maxvorstadt, Altstadt, Lehel as well as Nymphenburg and Grünwald. On request we extend to Tegernsee, Starnberger See and Garmisch.
+ Do you work for developers and brokers?
Yes, in the after-sales / aftercare area we take over buyer support from key handover — defect management, rectifications, a personal contact for the buyers. On request, under your own brand (white-label).
+ Do you also serve family offices and foundations?
Yes. We look after property portfolios for family offices and foundations — typically several addresses, documented, with clear reporting structures and a uniform service standard.
04 · Discretion, data and law
+ How discreet are you?
Discretion is the precondition of our work, not a bonus. Client addresses are not made public, employees are bound to confidentiality, keys and access data are managed separately and encrypted.
+ What about data protection?
Fully GDPR-compliant. Personal data is collected only as far as necessary for the engagement, and not passed on to third parties. Details in our privacy policy.
+ Are you insured?
Yes. Professional indemnity and fidelity insurance are fully covered. On request, we provide the relevant proofs.
05 · Pricing & contracts
+ How is the pricing structured?
We work transparently and project-based. For ongoing care there are individually tailored packages; for individual projects we make concrete offers after a first on-site visit. No hidden surcharges, no flat rates for things we did not do.
+ How long do contracts run?
Typically there are framework agreements with quarterly or half-yearly termination. But we also know project-based engagements without long commitment — talk to us.
+ What does a first meeting cost?
Nothing. 30 minutes, non-binding, by phone, video or at your address. Only if you wish to proceed do we make an offer.
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